FAQs

Spay Neuter Clinic FAQs

How long will it take to get an appointment?

Appointment times will vary based on a few different factors. The size, age, breed, and sex of your pet all determine how quickly we can get your animal scheduled for surgery. Due to the amount of surgery time that it takes for larger pets, only a few larger breed dogs can be done each day. The wait time for larger animals may be slightly longer than for those animals which are smaller in size.

We will work with you on the day of the week that will work best for your schedule.Currently you should be able to get an appointment for your pet within the same week that you contact us. Call today! 704-542-9997.

What time do I need to drop off my pet, and will my pet stay the night at your clinic?

Drop off for surgery is on the day of your appointment between the hours of 7:30am and 8:00am. Please make sure that your pet hasn’t had any food to eat since 8:00pm the evening before and no water to drink since midnight. Please make sure to bring any vaccine records from your veterinarian that your pet has had.

Your animal will be ready to go home with you the same afternoon between 2:00pm and 4:30pm. We will set a tentative pick-up time with you in the morning when you bring your animal in. We do not want your pet left with us overnight at the clinic. We would much rather your pet be at home with you where you can monitor his or her recovery overnight. There will be no medical staff at our clinic after regular business hours to observe your animal. Please be sure to make arrangements to pick up your pet after their surgical procedure. There will be a $.60 per minute late fee if you pick up your pet after 5:00pm. You will also be responsible for $10.00 overnight charge if your animal is left at our facility. If your pet is not recovered to the point that we feel it is safe leaving your pet in our facility overnight, your animal may be transported to animal control or an overnight care facility and you will be responsible for any fees and/or charges that those facilities may have.

Will my pet receive pain medication?

Yes! Every animal at our clinic for surgery will receive a pain injection and a mild sedative prior to having their procedure. Postoperative pain medication is also available for purchase when you come to pick up your animal and is recommended by our clinic to help your pet recover with as minimal discomfort as possible.

Does a licensed veterinarian perform my pet’s surgery?

Yes! NC law mandates that you must be a licensed veterinarian in order to perform surgery on any animal. Dr. Michelle Hays brings to you and your pet more than 24 years of experience in private practice and emergency, and has an extensive background in spay neuter clinics. Please visit our “Our Team” tab for further information on Dr. Hays.

Will you declaw my cat?

Sorry. Due to the required amount of postoperative care and follow up appointments required for this type of surgery, we are not currently declawing cats at our clinic. Please see your regular veterinarian for their best recommendations for having your cat declawed.

Why do my pet’s vaccines have to be given by a licensed veterinarian?

It is a requirement, in order to have surgery at our clinic, that all distemper combo and rabies vaccines be given by a licensed veterinarian. It is required by law that a licensed veterinarian give a rabies vaccine, and this information is then reported by the veterinarian to the state of North Carolina.

Although it is legal for you ro give your own distemper combo vaccines, these vaccines must be shipped a certain way, stored between certain temperatures, and given in a proper manner for them to be effective. Our clinic requirement that these vaccines be given by a licensed professional is for the protection of your pet and the other pets in our clinic. We want to ensure that your pet is protected as well as possible against contagious and potentially life threatening diseases.

If you do not have a current rabies and/or distemper combo vaccine for your pet given by a licensed veterinarian, then you may purchase them at our clinic to be given by our veterinarian on the day of your pet’s scheduled surgery. If your pet has current vaccines, please bring a copy of your vaccine records or receipt from your regular veterinarian on the morning of your pet’s appointment. Handwritten health cards are not accepted. We will only accept records from a licensed veterinarian. Records from breeders, technicians, pet stores (that do not have a veterinarian on staff), rescue groups, and owner given vaccines will not be accepted. Thank you for your understanding and cooperation in this manner. We are trying to protect your animal.

Where are you located?

Our address is 8045 Providence Road. Suite 450 in the Arboretum Office Park. Charlotte, NC 28277. We are behind the Quiznos and Mega Nail Bar and Spa if you come in from Providence Road. We are on the back side of the building behind Sola Salon if you are coming into the office park from Hwy 51. Look for the red Wells Fargo signs at the entrances to the Arboretum Office Park. http://g.co/maps/a5mw3

If there are any questions that we have not addressed here please contact our clinic and someone will be happy to assist you. We are looking forward to meeting you and your pet!

Our Hours
Monday7:30am – 5:00pm
Tuesday7:30am – 5:00pm
Wednesday7:30am – 5:00pm
Thursday7:30am – 5:00pm
Friday7:30am – 5:00pm
SaturdayClosed
SundayClosed